Shipping Policy

By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

We provide free shipping on all our products. 

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2-7 working days

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 5 - 30 working days. This varies greatly depending on the shipping partner available at the time. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

3.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link by email from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.